XboxLiveDevelopment


Trying to add a new Xbox Live test account results in error


Hello,
We have successfully activated Xbox Live in our title via the association wizard, but trying to add a new Xbox Live test account always fails with the following error message: "Sorry, there was an issue adding your email address.". You can see
the message in the following screenshot: https://www.dropbox.com/s/nye42rofw96l9cv/xbox_live_test_account_fails.png?dl=0
We have tried with several, different emails to no avail. Is there something we may have missed?
Thanks in advance!
We spotted the issue on our side and we think we fixed it. Can you
retry adding your account again? It should succeed this time
Thanks,
Jason
I have this same error and cannot test my game because of it. Support says this may be do to a larger outage that occurred. If so, how and when does it get resolved? Can anyone on the Xbox team manually add a test account? Is there a direct contact that
could help resolve this issue. Help would be appreciated.
Hey, can you please provide your User ID (which can be obtained by going to Settings (Gears icon) -> Account settings) and the email address you tried to add? We'll take a look on our side to see if we can figure out the issue
Thanks,
Jason
Hey Jason,
My User ID is ...
I'm trying to add ... as a test account
Thanks!
Thanks, got it.
We spotted the issue on our side and we think we fixed it. Can you
retry adding your account again? It should succeed this time
Thanks,
Jason
It is working fine now! Thank you, Jason.
Thanks a lot- works for me now!

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