Customer Care Framework


CCF - Programming some applications


Hi every body, i have some questions for you, please help me with this.. i´m new in the CCF and i don´t know how to do this:
How can I add the web chat in the CCF Agent desktop?
Can i change the color of the session explorer panel depending on the state of agent ex: the agent is busy=explorer panel is in red color...
How can i program the telephone... I have the X.Lite software for my telephone xtensions...
 
Thanks for the help
 
 

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