Customer Care Framework


MCCF 2009 - Error loading AgentDesktop, Registering DCS


Hi im new with mccf.I have installed all the pack on the same machine, and the admin console of ccf is working just fine, also the soft phone.exe seems to be working. The problem is with agentDesktop. When i try to open it it gives me the error : DESKTOP_ERR_IN_LOAD: Error while loading Desktop. and closes.I use the sample.Agent Desktop on vs 2008 to try figure it out, it seems to throw an exception when it trys to get the agentdesktop_options_options.i check app.config and app.config.local and change all the alias names directly to my server name but doesn't work either.Try then to change the register client and register listener ports from 1000 to 80 but no lucky either.Can't find any other topic with this problem please i need some help!
Do you have any messages in the CCF Log file?Could you share the exception?Yves Pitsch
If you are on vista, can you make sure if you are running in "Run As Admin" mode? Also, please attach screen shot for the problem.
Thanks for the answersIm using Windows Server 2003 with the latest sp.ScreenShot : http://img378.imageshack.us/img378/7473/44848773.jpgCCF Log file: 17-04-2009 9:20:29: Microsoft Customer Care Framework 2009: Agentdesktop starting... 17-04-2009 9:20:32: Agent Desktop: DESKTOP_ERR_IN_LOAD: Error while loading Desktop.System.ApplicationException: The versions of CCF databases and the web services could not be retrieved. ---> System.ServiceModel.ProtocolException: The remote server returned an unexpected response: (405) Method Not Allowed. ---> System.Net.WebException: The remote server returned an error: (405) Method Not Allowed.   at System.Net.HttpWebRequest.GetResponse()   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)   --- End of inner exception stack trace ---
Server stack trace:    at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory, WebException responseException)   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)   at Microsoft.Ccf.Samples.Csr.AgentDesktop.Options.Options.GetCCFVersions()   at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.IsVersionsMatched()   --- End of inner exception stack trace ---   at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.IsVersionsMatched()   at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Load(Object sender, EventArgs e) 17-04-2009 9:20:32: Microsoft Customer Care Framework 2009: Agentdesktop exited.
Can you browse manually the service on IIS?Yves Pitsch
Ok i remove every little thing and reinstall all again, now the solution seems to wrok fine. The admin console works and i finally can start with agent Desktop.But other problem arises, i can't register the dcs services like explain on this topic : http://technet.microsoft.com/en-us/library/dd632667.aspxWhen i try to run RegisterCCFServices, it return me a set of errors cause by <no endpoint listening>I check other topics and i can see the default operations of DCS on MMC.For the two others url i have two different situations!http://SERVERNAME/Microsoft.Ccf.Csr.WebServices.ContactCenter/AddressBook.svc but can't acess with localhostand http://localhost/ManagementServices/DiscoveryAdminService.svc but can't acess with SERVERNAME Then i can test first one service but i can't test second. What could be causing my problem?
Sorry, I clicked the "Propose As Answer" by mistake.Can you please confirm, if you had updated the AgentDesktop.exe.config file and commented the endpoint entries, while registering CCF services for DCS ?You may want to refer to the development guide, which explains the steps in detail.This step is done by default, if you had chosen 'Use DCS' option in the installation step.In essense, you need to to do the following three steps, to register the certain CCF services to be routed through DCS.- Run RegisterCCFServices.bat in the DCS Server machine, by passing the CCF Server name as a parameter- Update the CCF Database, using the SwitchOnDCS.sql script- Update the AgentDesktop.exe.config, by commenting the endpoints, updating the "DCSDISCO" with DCS Server and uncomment the DCS related config entryAlso, you might have to provide access to all users in the web.config of the ccf services, which is by default configured to 'ccf users'
We have also getting above error:The versions of CCF databases and the web services could not be retrieved.We have not using DCS.We are able to browse service on IIS.Please help.

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