Windows Phone Preview OS Issues


Windows Phone 8.1 Screen reader bug


I updated my Lumia 520 to windows phone 8.1 through the developer priview program..I am stuck at the lockscreen... I turned the "screen reader" on and now I can't slide up my lockscreen.. Nothing is working.. If I double tap it says that the
item doesnt have a primary function.. If I triple tap it it says that it doesnt have the secondary function.. This a very big bug.. How do I get past it? Plz help..
Hello Rahul396:
Thank you for posting to the forum regarding the issues you are having with your phone since installing the developer preview. It sounds like the current status of your phone is that it is unresponsive to touch. When this happens it could indicate
an issue with the OS, the firmware or the hardware. There are a couple things to try that would correct this if the issue is the software on the phone.
As you cannot get to the phone settings at this time I would suggest you press and hold the down volume button + the power button until the phone vibrates and reboots. Allow the phone to reboot and see if it responds afterward. If it does
I would then suggest you go to settings > applications > Internet Explorer > delete history. Then go to storage sense > tap phone > select delete.
If you still cannot get your phone to respond, the next thing to try would be a factory reset of the phone. The manual steps to do this are as follows.
Make sure your phone is charged (put it on charger to be sure)Press and hold the volume down + power buttons until your phone vibrates and restarts.When the Nokia Logo appears, press the volume down button repeatedly until an exclamation point appears.As soon as the exclamation point appears, press the following buttons one at a time in a sequence:
Volume up
Volume down
Power
Volume down
Please let us know how this goes. In addition, I would like some clarification regarding what you mean by "I turned on Screen reader". I assume you are referring to the reading view option that is found in the Internet Explorer advanced
settings but I do want to make sure.
Mark W.

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